To our valued customers and friends,
While our online presence has been a little quiet lately, it’s because we’ve been busy adjusting to a new reality and trying to be sure about how we move forward with the attempts to keep the essential core of our business active, while taking every precaution we can to protect everyone during this important time.
To minimize contact, we have been allowing only one customer or family group in the store at a time. Bikes coming in for service are being sprayed down with alcohol on the obvious contact points, as is the CC machine after each use. The door handle and desk tops are being sanitized often. We will continue these practices until we feel it’s safe or we are instructed to do otherwise. If the door is locked it means that someone is inside. Please knock and we’ll come outside. Please maintain a safe distance from staff at all times for everyone’s protection. If you’d like to make an appointment to look at and ride bicycles please do so. Please do not bring younger children into the store. We love them but they are not as able to keep their hands off things and not as likely to be good about relating how they are feeling. This was recommended by a doctor and while unfortunate, seems like good advice . We will ask you to sanitize your hands upon entering the store and to not touch anything unnecessarily. There may be other restrictions as time moves on.
We are accepting bikes for service and are doing so outside. As always we would appreciate it if you clean your bike before you bring it in.
For the time being we are not allowing the trying on or return of items like gloves, helmets and clothing. If purchased and they don’t fit, they can be returned for store credit if unused but only after we have been authorized to do so. This might be quite a while so please don’t purchase these items if this is not acceptable to you.
Although we hate to say it, we would like to encourage everyone to use the telephone 250 362 5688, and email, [email protected] wherever possible, and to use our online store www.revolutioncycles.ca to view stock. Purchases can be made there or by phoning the store. We are also offering pickup service for bikes and drop off for purchased items and tuned bicycles within a 50 km radius. Please note that we have many items that are not yet online so please let us know if you are looking for something and don’t see it.
We will kindly ask that anyone displaying symptoms of anything suspicious to not visit the store. None of the staff is displaying any symptoms and are working from home where possible.
Thank you everyone for your help in this time where we need everyone’s help. Take good care and we will be in touch with any changes.
For now we will maintain shortened 11 am - 5 pm hours from Tues - Saturday and Close on Sunday and Monday however this, like everything unfortunately, is subject to change at any time.