We accept returns on all products (except bikes and helmets) up to 30 days after the order is placed. Buyers will be responsible for paying for return shipping costs unless we are at fault (refer to below). We only accept returns on un-used and un-installed, still in the original un-opened packaging. Clothing must have the original tags. Refunds will be issued back to you in the same payment method you made the original purchase with. Some items may be subject to a 15% restocking fee. All clearout and sale items are final sale and are not eligible for return. We are sorry, but we are unable to return bikes or safety items (helmets or pads).
All items that we ship are in new and un-used condition. If a package is delivered to you in damaged condition, you have the option of refusing delivery of a package with obvious damage. If you do receive a damaged package, please immediately call us. We will work with the shipping company to arrange for a pick up of the damaged product and packaging. Please try and leave the product and package in its original form as when you received it. This will make it easier when we file the claim with the shipping company. We will do everything in our power to make sure we get you out a duplicate product(s) in un-damaged condition as quickly as possible. We want to make this as hassle free as possible for you as we realize it is not your fault.
If the situation is that we sent you the wrong size, color, or you are missing a product from your indicated original invoice we will do everything in our power to get you out your correct products as soon as possible.
We understand that shopping online can some times be confusing and that mistakes happen. If it turns out that you accidentally chose the wrong product, color, or size we gladly accept returns on all products up to 30 days after the order is placed. In this case, buyers will be responsible for paying for return shipping costs. We only accept returns on un-used and un-installed still in the original un-opened packaging. Refunds will be issued back to you in the same payment method as you made the original purchase with less your shipping charges.
1990 A Columbia Ave PO Box 1418
Rossland BC, V0G 1Y0
Something to keep on in mind when ordering parts for your bike (shocks, forks, wheels) online is that ultimately you are responsible for making sure these parts will fit. We can aid you and assist you to the best of our knowledge as to properly installing the parts but if during the installation the parts are damaged or your bike is damaged because of non-compatibility, ultimately we are not responsible unless we install the parts in store. If you are worried about proper mounting or compatibility we STRONGLY urge you to see your local bike shop.
Revolution Cycles will not ship complete bikes. Bikes must be picked up at our retail location at 1990 A Columbia Ave. Rossland BC, Canada
BC E-Bike Rebate Program:
Returns - BC E-Bike Rebate Program
We do not accept returns from customers who participate in the BC E-Bike Rebate Program. We cannot provide you with a cash, debit refund, credit card refund, cash equivalent gift card or merchandise credit. Please make sure your decision to purchase an E-Bike is final.
Exchanges - BC E-Bike Rebate Program
If you are a customer who participated in the BC E-Bike Rebate Program and your E-Bike is in some way defective, it may only be exchanged for another E-Bike of equal value (same cost/price) or higher.